I scheduled to have my couches cleaned from a Groupon offer I saw for Steam Butler. I was hoping when they came I could add my bed mattresses and a chair. Not only did they happily do the extra but a fantastic deal. Inder was a pleasure to deal with, he explained the process and made sure I was happy before he was finished. I would highly recommend using Steam Butler, I wish I had more stuff to clean, but will definitely be using them again.
Awesome service. Inder was great Very friendly and fast. Definitely would recommend.
Inder did a fantastic job! I wish i would have done it sooner. I purchased the Groupon and Inder was able to accommodate my request to have additional rugs and stairs cleaned, in a timely and professional manner!
I found Steam Butler through Groupon, as I needed to get my apartment's carpets cleaned prior to moving out. I called and explained to them that it was an apartment, as well as instructions on how to get there, and the buzzer number. After making the booking, I purchased the Groupon.
A couple of weeks later - a day before the planned cleaning appointment - they called me to let me know that their Groupon no longer applies for apartments. After getting extremely annoyed, as I called prior to purchasing specifically for this reason, they agreed to proceed with the scheduled carpet clean. I was not happy with the last minute attempt to make money out of me, but I appreciated that they agreed to proceed with the clean.
On the day of the the clean, they were due to arrive at 11:30am. I received a call at 10:30 saying that the cleaner was at the apartment. I was at work, but told him I could be there by 11. So I left work early and arrive back just before 11. I tried to call the cleaner 5 times over the span of 15 minutes, and heard nothing. I then called the company and explained to them that the cleaner was nowhere to be seen. They told me they don't know what to do, and go downstairs to look for him. Eventually, the cleaner called me, and he came up to the apartment at 11:30 - the scheduled time - after forcing me to take time out of my work day to find him. I don't know if he was sleeping in his car or just didn't care, but he was in no way apologetic, nor did he seem to care. He didn't even acknowledge that he had multiple missed calls from me.
I am not sure why it's my responsibility to locate your cleaner, when I have provided clear instructions on how to reach the apartment, you need to have more respect for people's time. Also, consider hiring more competent people to undertake the cleaning.
After a time wasting experience like this, it's hard to have any kind of regard for the quality of the service provided.
I hired steam butler for my carpet cleaning about two weeks ago. I am very impressed with them. I can't remember the name of the person over the phone but he was extremely knowledgable and very polite. Technician arrived on time and did an amazing job and he was very friendly and help full. I had my carpets cleaned before but these guys are the best. I highly recommend them to anyone looking for a good carpet cleaning company. See you next year steam butler.